Remember the good old days, when a delighted customer would tell maybe three or four friends about your company, and an irate one would tell just nine or ten?

Ah, to have such ineffective, barely-connected detractors today!

Okay, that last quip was in jest. As any of my regular readers or viewers knows, no one is more enthused about the connected customer than I am. Social media is word of mouth, on steroids, strapped to the back of a rocket ship! That’s really good news for the tiny fraction of companies that really get it right – and not such good news to those who look at customer service as a department, rather than a companywide ethic and strategic advantage.

Below are four two-minute videos on various aspects of customer experience, plus a blog post and a link to our in-house customer experience czar, Jeanne Bliss (one of my all-time favorite authors!) So… have at it!!

You Need A Chief Customer Officer. Start Here. #021 

Customer Obsession Leads to Market Dominance! #012

Do You Scare Your Customers? #036

Customer Experience Needs to Be Your Companywide Obsession #001 

One of my most popular blog posts ever: Why Customer Service Is A Leadership Issue. It’s a foundational post for my latest book, A World Gone Social.

And here is a whole lot more on the topic of customer service excellence, from the author of Chief Customer Officer 2.0, Jeanne Bliss.


About Mr. Ted Coiné

Ted Coiné is a Forbes Top 10 Social Media Power Influencer and an Inc. Top 100 Leadership Expert. This stance at the crossroads of social and leadership gave Ted a unique perspective to identify the demise of Industrial Age management and the birth of the Social Age. The result, after five years of trend watching, interviewing and intensive research, is his latest co-authored book, A World Gone Social: How Companies Must Adapt to Survive. An Inc. Top 100 Speaker, Ted is also a serial business founder and three-time CEO. He lives in Naples, Florida, with his wife and two daughters. How about hiring Ted for your next keynote? Click here! Ted's latest Meddles

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