About Richard Shapiro


Richard Shapiro is President and Founder of The Center for Client Retention and a highly regarded authority in the specialized field of customer satisfaction and loyalty research. He founded the firm in 1988. TCFCR helps numerous Fortune 500 companies create exceptional customer experiences through their survey research, training and consulting.

Richard's first book, entitled, The Welcomer Edge; Unlocking the Secrets to Repeat Business was published in February 1, 2013. His second book, The Endangered Customer: Eight Steps to Guarantee Repeat Business, was released in January 2016.

He is on the Corporate Advisory Board for Comunilife's Life is Precious Program that supports social services for at-risk Latina teenagers who are contemplating suicide. He is also Chair of the Annual Fund Raising Breakfast.

Posts by Richard Shapiro: