Keynotes by Jeanne Bliss
Jeanne Bliss is not an evangelist or observer of companies; she is a customer experience expert.
As the Customer Leadership Executive for five large U.S. market leaders, Jeanne fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer loyalty. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations.
Jeanne developed her passion for customer loyalty at Lands’ End, Inc., where she reported to the company’s founder and executive committee as leader for the Lands’ End customer experience. She was Senior Vice President of Franchise Services for Coldwell Banker Corporation. Jeanne served Allstate Corporation as its chief officer for customer loyalty & retention. She was Microsoft Corporation’s General Manager of Worldwide Customer & Partner Loyalty. At Mazda Motor of America she initiated the brand’s retention effort.
The Five Decisions of Beloved and Prosperous Companies
Adapted from Jeanne’s Book: I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.
In this keynote or workshop, go “behind the scenes” of the decision making that goes on inside beloved companies.
Discover the five common decisions they make and put into practice what makes them immune to the competition and thriving, in good times and bad. Learn how their culture is their growth engine, and the impact of their uncommon decision-making. Then, through this session, begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity.
Become a Beloved and Prosperous Company.
How to Build Your Customer-Driven Growth Engine, Adapted from Jeanne’s Book: Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine
Just how do you go about building a customer-centric company? How do you earn the right to growth, by improving customers’ lives? In this keynote or workshop, Jeanne Bliss demystifies how you can successfully lead a customer experience transformation. Built around her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world, Jeanne will navigate us on how to embed these competencies to get into action quickly with a united leadership team. And will show how embedding them will shift your business intent to earning the right to growth by improving customers’ lives. She will also share some of the over 40 interviews conducted with CCO’s around the world and how they are bringing these competencies to their organizations.
From the moment Jeanne begins to speak, you feel a rush of energy and the passion of thirty years of intense customer focus packed into her five-foot frame.
If you are looking to light up a couple thousand people with the value of doing what is right for your customers, look no further. Jeanne Bliss has that most rare talent – she is an operationally driven visionary. She’s a bottle-rocket wrapped inside a book of customer wisdom.
Jeanne Bliss is a gift to Chief Customer Officers. She brings a practical understanding to the aspiration of leading an organization toward customer-centricity.